About Kulform

  • The company is located in Åsa, Sweden. The company postal address is Näsbergsvägen 75, SE 439 55 Åsa.
  • If you wish to contact us, send an email to linda@kulform.se stating your errand and your contact details and we’ll get back to you as soon as possible.

Ordering

  • Once you have placed an order, a confirmation is sent to your email address. Included in the confirmation you will find details of the products, prices, billing- and delivery address for your purchase.
  • Should there be any details that are incorrect, contact us immediately through email to linda@kulform.se.

Prices

  • All prices in the shop is by default displayed in SEK and including 25% VAT. You may change the currency to have the prices converted using the latest conversion rates available. Additional fees and differences in conversion rates may be presented when you place the order, depending on what payment method you choose.
  • We reserve the right to price changes caused by changes from supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

Shipment

  • Free delivery on all orders to Sweden, no matter the order total.
  • Free worldwide delivery is also offered for all orders that can be sent using regular mail. This applies to most wall stickers and smaller accessories in the store.
    Final delivery costs is calculated upon checkout, after the desired delivery address has been stated.

Payment methods

  • Choose the payment method that is most convenient for you. Payments through Swish (Swedish mobile payment method), Payson and Paypal are accepted.
  • Credit card payments are accepted through Payson and Paypal.
  • You may pay by invoice through Payson. Note! This option is only available for Swedish residents, over the age of 18, and for companies registered in Sweden.
  • Payments through Swish and Paypal are free of extra charges. For payments through Payson an additional fee of SEK 29, is charged.

Delivery

  • Orders are normally processed within 1-3 working days. Domestic delivery times are 1-2 days. Worldwide delivery times varies depending on the destination. More information can be found at https://www.postnord.se/en/our-tools/search-delivery-times. Note! Orders registered during weekends are processed the following Monday, at the earliest.
  • Processing times for orders including products with personal adjustments and specific products that are not in local stock may be up to 2 weeks. Details on divergent delivery times, are stated in the product description when applicable.
  • In case of delivery delays (other than ones communicated by us) please contact us at: linda@kulform.se.

Non claimed parcels

  • Orders delivered as parcels that are not claimed from the service point or corresponding delivery destination, will be returned to us. For packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently SEK 150.

Return Policy

  • When purchasing goods on the website, you as a customer have a legal 14 day right of withdrawal that applies from the time you have received a product that you have ordered.

When using your right of withdrawal:

  • You must report that you regret your purchase. The message must be sent to us by e-mail to linda@kulform.se. 132/5000 In your message, your name, your address, e-mail address, the order number and which goods the return applies apply clearly.
  • You should return the products to us immediately, and no later than 14 days after the withdrawal notice.
  • You are responsible for return shipping, delivery and condition of the products upon return. The products should be sent well packaged and in original packaging.
  • On the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product when used or damaged product.

The right of withdrawal does not apply to:

  • Specially made product, which has been specially tailored for you or has a clear personal touch to your wishes.
  • Services that have been completed and where you have explicitly consented to the service commencing without a right of withdrawal.
  • For more on the legislated right of withdrawal, see here.

Reclaims and complaints

  • We inspect all products before they are sent to you. Should the product still be damaged or misdirected when it arrives, we undertake to rectify the error free of charge in accordance with applicable consumer protection legislation.
  • You must always contact us for approval before returning a defective item. Please include an image showing the error.
  • The complaint must be sent immediately after the defect has been detected. Defects on self-adhesive decorations cannot be invoked after installation.

How do you go about complaining?

  • Any faults and defects must always be complained to linda@kulform.se, where you enter your name, your address, e-mail address, order number and a description of the error. Please attach an image showing the defect. If you suspect that damage has occurred during transport, we need pictures showing the damage both to the goods and the packaging.
  • If we cannot rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not incorrect in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the Swedish General Complaints Board, see arn.se.

Limitation of Liability

  • We take no responsibility for indirect damages that may occur due to the product.
  • We do not accept any liability for delays / errors due to circumstances beyond the company’s current (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or no delivery from supplier.
  • Furthermore, no responsibility is assumed for any changes to products / product characteristics that have been changed by the respective supplier and other factors beyond our control.

Product information

  • We reserve the right for any printing errors on this website as well as final sales of products. We do not guarantee that the images reflect the exact appearance of the products, as a certain color difference may occur depending on the display, photo quality and resolution. We always try the best way to expose the products as accurately as possible.

Cookie information

  • According to the law on electronic information, visitors to a website must, for the sake of privacy, be informed about the use of cookies. The information in the cookie can be used to follow a user’s browsing. Cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser so that it automatically denies cookies. More information can be found at the Swedish Post and Telecom Authority’s website.

Personal data

  • By shopping at Kulform you accept our data protection policy and our processing of your personal data. We safeguard your personal privacy and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without legal basis.
  • Kulform is responsible for the processing of personal data that you provided to us as a customer. Your personal information is processed by us to be able to handle your order and in the occasions when you have wanted newsletters or promotional offers – to be able to adapt the marketing to your individual needs.
  • Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.

What is a personal data?

  • Personal data is any information that can be directly or indirectly attributed to a natural person.

What information do we store?

  • To be able to handle your order and answer questions related to your order (customer service) we store your first name and surname, address, phone number, e-mail address, IP address and purchase history.
  • Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under the Accounting Act, for example.

Legal basis

  • In connection with a purchase, your personal data is processed to complete the agreement with you.
    Marketing, promotions and similar mailings are made after your consent.

What information is shared and for what purpose?

Payment Provider

  • When making purchases, information is shared with our payment provider. What is stored is the first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice (currently available only to Swedish residents), the personal identification number of the payment provider is also saved. The information is saved in order to carry out the purchase and to protect the parties against fraud.
    The payment providers (payment services) that we use are: Swish, Paypal and Payson. Your information is only shared with the payment provider that handles your payment. You decide this yourself at the checkout.

Shipping Companies

  • In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, surname and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
    The shipping companies we cooperate with are: DHL and Postnord.

Newsletter

  • If you have chosen to subscribe to our newsletter, first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
    We use MailChimp to send out newsletters.

The right to access

  • You have the right to get extracts of all information that is about you from us. Excerpts are delivered electronically in a readable format.

Right to correction

  • You have the right to ask us to update incorrect information or to supplement information that is defective.

The right to be forgotten

  • You may at any time request that the information relating to you be deleted. There are few exceptions to the right to deletion, such as if it is to be retained because we have to fulfill a legal obligation (for example, according to the Accounting Act).

Responsible for data protection

  • Kulform is responsible for storing and processing personal data in the online store and ensuring that the rules are followed.

The way we protect your personal data

  • We use industry standards such as SSL / TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal information and passwords.
    We use an open source platform, WordPress, with the addition of WooCommerce for e-commerce. The services are hosted at Kulform HB.

Changes to the General Terms and Conditions

  • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The amended terms and conditions are deemed to be accepted in connection with orders or visits to the website.

Dispute and choice of law

  • In the event that a dispute that cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of another EU country than Sweden, complaints can be submitted online via the EU Commission’s platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
  • In case of a dispute, we follow decisions from ARN or the corresponding dispute resolution authority.
  • Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.